Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.

At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.

Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.

We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:

‍✓ General customer service (email, sms, voice)

‍✓ Inbound & outbound sales‍

✓ Operational data collection

‍✓ Billing support

‍✓ Travel booking assistance

‍✓ Real estate lead responses

‍✓ And much more!

We ensure quality through rigorous training programs, continuous monitoring, and a dedicated quality assurance team. Our staff undergoes comprehensive training to understand your business and provide top-notch service. We also regularly review performance and gather feedback to maintain high standards.

Zappy offers support in over 10 languages, enabling us to cater to a global clientele. Our multilingual capabilities ensure that we can provide excellent customer service to diverse populations. This allows your business to expand its reach and engage with customers around the world.

We specialize in serving a variety of industries including AI, Fintech, eCommerce + DTC, Mobility + Delivery, Short Term Rentals, Real Estate, and SaaS. Each industry has unique needs, and our expertise allows us to provide tailored solutions that meet those specific requirements. Our experience across diverse sectors ensures that we can deliver exceptional results.

Zappy stands out with our tailored solutions, dedicated team, strong internal culture, and top-notch industry expertise. We take the time to understand your unique needs and create customized plans that align with your goals. Our commitment to excellence and customer satisfaction sets us apart from the competition.