Trust & Safety

At Zappy, we take on the critical responsibility of safeguarding your business and customers. Our Trust & Safety support is your first line of defense when it comes to handling incidents, complaints, and ensuring compliance.

Get started

Incident Resolution

When unexpected events occur—whether it’s a customer complaint, an accident, or a safety concern—we step in promptly. Our experts investigate, mediate, and resolve issues to protect your brand reputation and maintain customer trust.

Proactive Prevention

Beyond reactive measures, we proactively identify potential risks. From monitoring user behavior to implementing safety protocols, our goal is prevention. Trust us to keep your operations secure and your customers safe.

Advantages of Zappy Trust & Safety Support

Let us assist you in becoming the most trusted brand in your industry by ensuring every customer interaction receives the utmost care & attention.

Swift Incident Response

A dedicated team promptly addresses safety concerns, minimizing harm and maintaining platform integrity.

24/7 Monitoring

Round-the-clock surveillance ensures timely detection and response to any safety threats, providing users with peace of mind.

Improved Customer Retention

Users are more likely to stay on a platform that prioritizes their security and safety. By investing in trust and safety, businesses can increase customer loyalty and reduce churn.

A Vibrant Culture

At our core, culture is more than just words on a page—it's a lived experience.
‍
Every day, we foster a playful and supportive environment, knowing that positivity is contagious. We treat our team like family, recognizing their potential for greatness.

Still Have Questions?

We're here to tackle your questions and dive in to help you support your customers.

Is outsourcing really more cost-effective?

Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.

What makes Zappy different than any other BPO company?

At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.

How can Zappy help my company keep on scaling?

Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.

What’s types of customer support services do you offer, give me some examples?

We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
‍
✓ General customer service (email, sms, voice)

✓ Inbound & outbound sales

✓ Operational data collection

✓ Billing support

✓ Travel booking assistance

✓ Real estate lead responses

✓ And much more!