Customer Support

Ready to ensure your customers receive top-notch care? You've come to the right place. Our experts will immerse themselves in your business to protect and enhance what you’ve built. As your needs evolve, we’ll seamlessly adapt alongside you.

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24/7 Customer Happiness

From flexible shifts to 24/7/365 operations, we ensure your customers are never left without support. Our full-time, dedicated team members are committed to growing your business and providing exceptional customer care.

Shared Values,
Shared Success

Team up with a partner who values ethical business practices and strives to improve the communities and environments we serve. Our shared commitment to these principles ensures a successful and responsible partnership.

Advantages of Zappy Customer Support

Let us assist you in becoming the most trusted brand in your industry by ensuring every customer interaction receives the utmost care & attention.

Omnichannel Support

Our solutions are built to meet your customers where they are — whether by phone, email, chat, video, or social.

Curated for Quality

Seamless support that simply works. Associates integrate into your workflows, tools, and KPIs.

For Every Size Team

From bootstrap through IPO, we build teams of all sizes starting with just two agents.

A Vibrant Culture

At our core, culture is more than just words on a page—it's a lived experience.
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Every day, we foster a playful and supportive environment, knowing that positivity is contagious. We treat our team like family, recognizing their potential for greatness.

Still Have Questions?

We're here to tackle your questions and dive in to help you support your customers.

Is outsourcing really more cost-effective?

Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.

What makes Zappy different than any other BPO company?

At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.

How can Zappy help my company keep on scaling?

Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.

What’s types of customer support services do you offer, give me some examples?

We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
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✓ General customer service (email, sms, voice)

✓ Inbound & outbound sales

✓ Operational data collection

✓ Billing support

✓ Travel booking assistance

✓ Real estate lead responses

✓ And much more!