Zappy for Fintech Companies

At Zappy, we understand the intricate world of financial technology. Our mission? To bridge the gap between cutting-edge tech and exceptional customer experiences.

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Navigating Complex Challenges

Whether you’re revolutionizing payments, blockchain, or algorithmic trading, our agents are here to tackle your toughest support inquiries. From resolving actual or anticipated issues to ensuring seamless user interactions, we’ve got your back.

Fintech Wizards at Your Service

Our team dives deep into your fintech ecosystem. Whether it’s AI-driven risk assessment, robo-advisory platforms, or decentralized finance (DeFi), we become experts in your domain. We simplify the complex, empowering your end users to thrive.

Advantages of Zappy Fintech Support

Let us assist you in becoming the most trusted brand in your industry by ensuring every customer interaction receives the utmost care & attention.

Scalability and Flexibility

Fintech companies experience rapid growth. Our flexible support services scale seamlessly with your needs.

Customized CX Tech Solutions

Zappy offers tailored solutions. Whether you’re migrating to a robust CX platform, adding capabilities, or integrating human resources, we’re your trusted partner. No need to navigate the fintech landscape alone—squad up with us.

Beyond Support: A Full Suite of Services

Consider us your all-in-one fintech support squad. We’re versatile. Need product design insights? Troubleshooting expertise? Data processing prowess? Workforce management finesse? We’ve got you covered.

A Vibrant Culture

At our core, culture is more than just words on a page—it's a lived experience.
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Every day, we foster a playful and supportive environment, knowing that positivity is contagious. We treat our team like family, recognizing their potential for greatness.

Still Have Questions?

We're here to tackle your questions and dive in to help you support your customers.

Is outsourcing really more cost-effective?

Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.

What makes Zappy different than any other BPO company?

At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.

How can Zappy help my company keep on scaling?

Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.

What’s types of customer support services do you offer, give me some examples?

We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
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✓ General customer service (email, sms, voice)

✓ Inbound & outbound sales

✓ Operational data collection

✓ Billing support

✓ Travel booking assistance

✓ Real estate lead responses

✓ And much more!