Outsourcing made simple.
Be as hands-on or hands-off as you’d like.
Hand-pick
your team
Build a team from a pool of talent pre-vetted by us.
How it's different
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We will screen and share hand-picked talent to browse, shortlist and interview. We'll help you find the perfect match.
Train and onboard your new associates; we will be there every step of the way to help.
Have complete control while you lead the everyday management of your new team.
Leave it
to us
Enjoy a team that is run for you, by us.
How it's different
We will screen, interview and place the perfect associates on your behalf.
We will onboard and train your team from day one.
We will handle team management, scheduling, HR and QA so you can focus on your business.
Hand-pick
your team
Build a team from a pool of talent pre-vetted by us.
How it's different
We will screen and share hand-picked talent to browse, shortlist and interview. We'll help you find the perfect match.
Train and onboard your new associates; we will be there every step of the way to help.
Have complete control while you lead the everyday management of your new team.
Leave it
to us
Enjoy a team that is both sourced and run for you, by us.
How it's different
We will screen, interview and place the perfect associates on your behalf.
We will onboard and train your team from day one.
We will handle team management, scheduling, HR and QA so you can focus on your business.
Get set up in 5 easy steps
Be as hands-on or hands-off as you’d like.
Understand Your Needs
We dive into your goals and hiring requirements to fully understand your needs, timelines, and budgets.
Customized Solution
We design a custom hiring solution, providing you hand-screened talent to browse and shortlist.
Talent Sourcing
We source top talent for you. Seamlessly book interviews when convenient and provide you our expert guidance along the way.
Tailored Training
We create a training program aligned with your goals and help you finalize your team and start date.
Seamless Onboarding
We assist with training and onboarding, ensuring your team is ready to hit the ground running and drive growth.
Understand Your Needs
We identify your goals and hiring needs to find the right attributes for your support team.
Browse Hand-Picked Talent
Access a private portal to browse and shortlist candidates.
Start Interviewing
Our recruiters vet top candidates with the right skills and backgrounds.
Finalize Your Team
Work with us to refine your list and create a custom training program. Co-facilitate the first session, then leave the rest to us.
Welcome Your Team
Your new team joins your workflow, providing excellent support while our management ensures quality.
We'll handle your staffing headaches.
Relieve your team’s workload. We’ll recruit the right people for the job.
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Still Have Questions?
We're here to tackle your questions and dive in to help you support your customers.
Is outsourcing really more cost-effective?
Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.
What makes Zappy different than any other BPO company?
At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.
How can Zappy help my company keep on scaling?
Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.
What’s types of customer support services do you offer, give me some examples?
We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
✓ General customer service (email, sms, voice)
✓ Inbound & outbound sales
✓ Operational data collection
✓ Billing support
✓ Travel booking assistance
✓ Real estate lead responses
✓ And much more!
From zero to one with Bird —
Ask us how we helped streamline Bird's global operations
Let us help you grow!
Cancel anytime.
Free talent replacement.
At Zappy, we believe everyone, no matter where they're from, brings something special to the table. With us, it's all about your unique potential! Discover what makes working at Zappy so much fun and embark on an adventure with us.
