Technical Support
Need reliable technical support for your business? Look no further. Our skilled team members can seamlessly integrate with your existing tech support team or help build out a whole new department from scratch, ensuring smooth operations and exceptional service.
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24/7 Technical Assistance
Our dedicated experts are available around the clock to troubleshoot issues, answer queries, and provide timely solutions for your customers. Whether it’s software glitches, hardware malfunctions, or platform problems, we’ve got you covered.
Collaborative Problem Solving
We believe in teamwork. When you partner with us, you gain access to a collaborative network of professionals who work together to resolve technical challenges efficiently. Your success is our priority.
Advantages of Zappy Technical Support
Let us assist you in becoming the most trusted brand in your industry by ensuring every customer interaction receives the utmost care & attention.
Rapid Issue Resolution
Our skilled agents swiftly diagnose and resolve technical issues, minimizing downtime for your customers. Whether it’s troubleshooting software glitches or hardware malfunctions, we’re committed to efficient problem-solving.
Multichannel Support
We provide technical assistance across various channels—phone, email, chat, and social media. Your customers can reach us conveniently, enhancing their overall experience with your brand.
Tiered Support
We offer tier 1, 2 & 3 support, quality assurance, and advanced troubleshooting. Our agents integrate with your IT infrastructure, ensuring seamless assistance without disrupting your existing systems.
Comprehensive Software Assistance
Our agents provide technical support outsourcing related to any piece of software or IT device. Whether it’s mobile apps, hardware, or software products, we’ve got you covered. Many of our clients are SaaS companies, and our teams adapt seamlessly to product changes.
A Vibrant Culture
At our core, culture is more than just words on a page—it's a lived experience.
Every day, we foster a playful and supportive environment, knowing that positivity is contagious. We treat our team like family, recognizing their potential for greatness.
Still Have Questions?
We're here to tackle your questions and dive in to help you support your customers.
Is outsourcing really more cost-effective?
Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.
What makes Zappy different than any other BPO company?
At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.
How can Zappy help my company keep on scaling?
Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.
What’s types of customer support services do you offer, give me some examples?
We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
✓ General customer service (email, sms, voice)
✓ Inbound & outbound sales
✓ Operational data collection
✓ Billing support
✓ Travel booking assistance
✓ Real estate lead responses
✓ And much more!
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At Zappy, we believe everyone, no matter where they're from, brings something special to the table. With us, it's all about your unique potential! Discover what makes working at Zappy so much fun and embark on an adventure with us.
