Content Moderation
We take content moderation seriously. Whether it’s social media posts, blogs, platform activity or user-generated content, we’re here to keep your online platforms safe and engaging. Our dedicated team of moderators ensures that every piece of content aligns with your brand image and adheres to community guidelines.
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Real-Time Content Review
Our content moderation services include real-time review to filter out unwanted content such as spam, indecent photos, profanity, and illegal material. We maintain a vigilant eye on your website, app, forums, and social media pages, ensuring a positive user experience.
Building Thriving Communities
Partnering with us means establishing and nurturing thriving online communities. Our experienced moderators facilitate discussions, allowing your products and services to gain recognition and generate valuable user-generated content (UGC).
Advantages of Zappy Content Moderation
Let us assist you in becoming the most trusted brand in your industry by ensuring every customer interaction receives the utmost care & attention.
Significant Cost Savings
Outsourcing content moderation eliminates the need for extensive investments in training and technology associated with in-house moderation teams. By tapping into a pool of experienced moderators, businesses can achieve substantial cost savings while ensuring efficient content management.
Enhanced User Experience
Effective content moderation not only blocks harmful content but also ensures that user-generated content reflects the brand’s ethos, values, and community guidelines. By maintaining a vigilant watch over platform interactions, outsourcing content moderation fosters user trust and drives long-term engagement and loyalty.
Brand Reputation Management
Effective content moderation ensures that offensive or damaging content is swiftly removed from public view. By maintaining a positive online environment, brands protect their reputation and build trust with their audience.
A Vibrant Culture
At our core, culture is more than just words on a page—it's a lived experience.
Every day, we foster a playful and supportive environment, knowing that positivity is contagious. We treat our team like family, recognizing their potential for greatness.
Still Have Questions?
We're here to tackle your questions and dive in to help you support your customers.
Is outsourcing really more cost-effective?
Absolutely. We've delivered significant cost savings for clients in industries like eCommerce, Fintech, Real Estate, Mobility, and more. Maintaining an in-house customer experience team can cost two to three times more than working with Zappy. Plus, our services are often cheaper than the minimum wage in most US states. With Zappy, you save time on hiring, onboarding, training, quality assurance, and reporting, while eliminating overhead costs and focusing on the things that truly matter to you and your company.
What makes Zappy different than any other BPO company?
At Zappy, every solution we create is uniquely tailored to meet your business's specific needs. What sets us apart is our highly engaged team members, supported by a strong internal culture, ample resources, and top-notch industry expertise. We are founders that have been there and done that, not only do we help you with your outsourcing needs but we will go above and beyond to connect you within our network of partners, VCs, and potential future hires.
How can Zappy help my company keep on scaling?
Zappy's customer support services are crafted to support your ongoing growth. By taking over recruitment and support tasks, we free up your essential resources, enabling you to concentrate on developing your products or services. While you innovate and build new competitive edges, our expert team will ensure exceptional customer experiences, helping your business expand seamlessly.
What’s types of customer support services do you offer, give me some examples?
We provide a diverse range of customer support services, available 24/7 or whenever your team needs them. Talk with one of our US based outsourcing Pros to discover how easy it is to get started. Here are a few areas where we can help to get the brain juices flowing:
✓ General customer service (email, sms, voice)
✓ Inbound & outbound sales
✓ Operational data collection
✓ Billing support
✓ Travel booking assistance
✓ Real estate lead responses
✓ And much more!
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At Zappy, we believe everyone, no matter where they're from, brings something special to the table. With us, it's all about your unique potential! Discover what makes working at Zappy so much fun and embark on an adventure with us.
